Shipping costs are calculated automatically at checkout based on your delivery address and selected courier. De Antoine ships orders across Indonesia through our shipping partners.

Estimated delivery time depends on your location and courier selection. Orders within Jabodetabek usually arrive faster, while orders outside Java may take longer.

Available courier options will appear at checkout. Customers may choose from the available shipping options provided through our shipping system.

Same-day or instant delivery may be available for selected areas, depending on courier availability and stock location. Please check the available options at checkout.

Returns or exchanges are only accepted for damaged, defective, or incorrect items. The product must be unused, unopened, and reported within 24 hours after the order is received.

Please contact our customer service with your order number, clear photos of the product, and an unboxing video. Our team will review your case and assist you as soon as possible.

For hygiene and safety reasons, opened perfume, reed diffuser, and personal care products cannot be returned or exchanged due to scent preference.

Opened products cannot be exchanged, except in cases of verified product defect or incorrect item received.

We accept secure online payments through Xendit. Available payment methods may include virtual account, bank transfer, QRIS, e-wallet, credit card, or other payment options available at checkout.

No, De Antoine does not accept Cash on Delivery. All orders must be paid online through the available payment methods at checkout.

Only one discount code can be used per order, unless stated otherwise during a specific promotion.

Please check whether the discount code is still valid, typed correctly, and applicable to the products in your cart. Some promotions may have minimum purchase requirements or exclusions.

Promotions cannot be combined with other discounts, vouchers, or special offers unless stated otherwise.

Longevity may vary depending on skin type, weather, activity, and application area. For best performance, apply fragrance on pulse points such as the wrist, neck, and behind the ears.

Store your perfume in a cool, dry place away from direct sunlight and heat. Proper storage helps maintain the quality and character of the fragrance.

Yes. All products purchased from our official website, official stores, and authorized channels are authentic De Antoine products.

Products that are halal certified will display halal information on the packaging or product page. Please refer to each product page for the most accurate information.

Fragrance can smell slightly different depending on skin type, body temperature, weather, and personal body chemistry. This is normal and part of the personal nature of fragrance.

Open the bottle, place the reeds inside, and allow them to absorb the fragrance oil. Flip the reeds occasionally to refresh the scent intensity.

The lasting time depends on room temperature, airflow, humidity, and the number of reeds used. Rooms with strong air circulation may cause the diffuser to evaporate faster.

Place it in a stable area away from direct sunlight, heat, children, pets, and delicate surfaces. Avoid placing it near fans, air conditioners, or open windows if you want it to last longer.

You can flip the reeds more often or use more reeds to increase the scent intensity. Please note that this may also make the fragrance oil evaporate faster.

Yes, De Antoine personal care products are created for everyday rituals. Please follow the usage instructions on each product page or packaging.

If you have sensitive skin, we recommend doing a patch test before regular use. Discontinue use if irritation occurs.

For hygiene and safety reasons, opened personal care products cannot be returned or exchanged unless the product is defective or incorrect.

For questions about your order, product information, or store availability, please contact our customer service through WhatsApp or email.

Our team will respond as soon as possible during business hours.

You can visit our Store Locator page to find the nearest De Antoine store or retail location.